category icon Data & AI

Join us for the 3rd instalment in a 3-part series with each webinar building on from the previous one.

Part 1 – Contact [email protected] to request the recording.

Part 2 – Omnichannel for Customer Service, Voice Channel deep dive


Intelligent systems to quickly respond to customers are the new must have in most contact centers. The Microsoft Digital Contact Center Platform includes many AI features to support agents. A few examples include using Machine Learning to route cases and automatic creation of case descriptions based on a conversation summaries. Plus using the low code Copilot Studio to almost instantly generate intelligent chat BOTs. In this presentation you will see live demos of these and more many features that will help to elevate any contact center to the next level.


About the Presenter: Neil Parkhurst has worked in IT for 30+ years with a focus on Dynamics CRM since 2007. He has implemented every version of CRM since v3.0. Collecting well over 20 Microsoft certifications along the way. His efforts in the Dynamics community were recognised in October 2016 when he gained his first Microsoft Most Valuable Professional (MVP) Award. You can find out more about Neil at .