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Important Notice: Impact to Renewal Setting Changes
Microsoft has confirmed that a change introduced for subscriptions ineligible for Extended Subscription Term (EST) was subsequently rolled back. As a result, this rollback has affected any renewal setting updates processed on our portal on:
- Tuesday, 7 April
- Wednesday, 8 April
What does this mean?
If you or your team amended renewal settings for subscriptions during this timeframe, those changes may not have been retained following the Microsoft rollback.
What action is required?
We strongly recommend that partners:
- Review all subscriptions where renewal settings were updated on 7–8 April
- Reapply any intended renewal changes, if necessary, via the portal
- Pay particular attention to subscriptions that are EST‑ineligible, (anything with a renewal/expiry date before May 4th) as these were directly impacted
Our next steps
We appreciate that this may cause inconvenience and are actively working to support any partners affected. If you identify discrepancies or require assistance verifying renewal settings, please contact our support team with the relevant subscription details ASAP.
Thank you for your understanding and continued partnership.